COVID-19 POLICY

Covid 19 Workplace Policy

Infection Prevention & Control Policy (Last Updated 12 November 2022)

This policy has been produced in accordance with CNHC, AoR and IAIM Covid-19 secure guidelines to "close contact" working. It is subject to updates when appropriate.

I am fully vaccinated and boosted against Covid-19. As I also work with clients/patients within vulnerable groups, I consider it important to work in a way that is appropriate within an enclosed, close contact healthcare setting.

Client feedback continues to give me confidence that, even with the Covid Secure adaptations I have made to the delivery of my service, you will still get maximum benefit from Reflexology, Reiki, Massage Therapy and Aromatherapy. I will continue to do everything possible to ensure you are comfortable at all times.

Preparing To Work With New Clients

Initial and ongoing consultations are key to a mutually agreed treatment plan, so that you can get the most out of your first visit and any follow up visits. Wherever possible, my aim is to continue to carry out initial consultations with new clients by telephone, before your first therapy appointment. This is to reduce the length of time that these in-depth initial consultations normally take face to face.

Checking Covid-19 Risk Factors Before Appointments

24 hours before every scheduled appointment, I will need to contact you by phone to check whether you, or anyone in your family are experiencing symptoms of Covid-19 e.g., sore throat, cold/flu symptoms, severe headaches, skin lesions, high temperature, new continuous cough, change in/loss of sense of smell and/or taste. This is to clarify whether it is appropriate to go ahead with the appointment at the scheduled time. Appointments cannot proceed without this risk assessment.

Cancellation Policy

If you or anyone in your household has symptoms of cold/flu or Covid19, or have tested positive for Covid19, please cancel your appointment, even at the last minute. The same rule applies to me as your Practitioner.

Whilst a late cancellation fee is NOT applicable until further notice, it is important that you do cancel rather than just not show.

Face Coverings / Lateral Flow Tests

I continue to wear a surgical Type II face mask (and visor where appropriate) whilst providing close contact therapies. Clients are still required to wear a face covering throughout their appointment, with the exception of children under 11 years old. That way we can continue to protect each other and minimise risk of infection. Rest assured that I am committed to ensuring you are comfortable at all times and reasonable adjustments can be made accordingly. I do regular lateral flow tests and I welcome clients who are able to do the same before an appointment.

Infection Control / Data Protection / Payment Arrangements

Hand sanitiser (70% alcohol content) is available for your use, as is hand washing facilities before and after your treatment.

I allow sufficient time between clients for thorough cleaning and ventilation of the therapy suite. This includes cleaning of all hard surfaces such as door handles, hand washing and toilet facilities. Towels and other soft items used are always changed between clients. For this reason, please do not arrive earlier than your scheduled appointment time and do let me know if you are running late so that I can manage clients' arrival times.

All contact and personal details gathered during consultations are confidential and stored in line with GDPR legislation. None of your information is shared without your permission.

Where possible, please only pay for therapies by debit/credit card via my card reader with its contactless option.

Thank you for your ongoing understanding and co-operation whilst we live with Covid.