Daniele Robson

MAR, CIMI

SAFE HAVEN THERAPIES & BABY MASSAGE

COMPLEMENTARY THERAPIES & BABY MASSAGE IN BEDFORDSHIRE

Covid 19 Workplace Policy

Infection Prevention & Control Policy (Last Updated 18 July 2021)

This policy has been produced in accordance with Government, NHS, CNHC, AoR and IAIM Covid-19 secure guidelines to “close contact” working. It is subject to updates when appropriate.

Client feedback continues to give me confidence that, even with the Covid Secure adaptations I have made to the delivery of my service, you will still benefit from Reflexology, Reiki, Massage Therapy and Aromatherapy. I will continue to do everything possible to ensure you are comfortable at all times.

I am fully vaccinated against Covid-19 and I do lateral flow tests regularly.

Your co-operation in controlling the spread of Covid-19 is much appreciated. Welcome to the “new normal”.


Preparing To Work With New Clients

Wherever possible, my aim is to carry out all initial consultations with new clients by telephone, before your first appointment. This is to reduce the length of time that these in depth initial consultations normally take face to face. Initial and ongoing consultations are key to a mutually agreed treatment plan, so that you can get the most out of your first visit and any follow up visits.

Checking Covid-19 Risk Factors Before Appointments

24 hours before every scheduled appointment, I will need to contact you by phone to check whether you, or anyone in your family are experiencing symptoms of Covid-19 e.g. sore throat, headaches, skin lesions, high temperature, new continuous cough, change in, or loss of, sense of smell and/or taste. This is to clarify whether it is appropriate to go ahead with the appointment at the scheduled time. Appointments cannot proceed without this.

If any of the above apply, or you or a close contact has had a positive Covid-19 test, or you have been advised by Test and Trace to self-isolate it is essential to do so.

Cancellation Policy

If you or anyone in your household is feeling unwell or has symptoms of cold/flu or Covid19, or have tested positive for Covid19 or have been contacted by “Test and Trace” and advised to isolate, you must cancel your appointment, even at the last minute. The same rule applies to me as your Practitioner.


Whilst a late cancellation fee is NOT applicable during these unprecedented times, it is important that you do cancel rather than just not show.

Face Coverings / Temperature Checks

I will continue wearing a Type II face mask (and visor where appropriate) whilst providing close contact therapies. Clients are still required to wear a face covering throughout their appointment, with the exception of children under 11 years old. That way we can continue to protect each other and play our part in keeping infections down at this critical time in the reopening of the UK. Rest assured that I am committed to ensuring you are comfortable at all times and reasonable adjustments can be made accordingly. On arrival I will digitally check your temperature.

Infection Control / Data Protection / Payment Arrangements

Hand sanitiser (70% alcohol content) is available for your use, as is hand washing facilities before and after your treatment. Paper towels are also available for single use and easy disposal.

A container is provided for you to place your clothes (if applicable) and personal items during your treatment.

I allow sufficient time between clients for thorough cleaning and ventilation of the therapy suite. This includes cleaning of all hard surfaces such as door handles, hand washing and toilet facilities. Towels and other soft items used are changed between clients (washing is carried out at 60 degrees). For this reason, please do not arrive earlier than your scheduled appointment time and do let me know if you are running late so that I can manage clients’ arrival times.

All contact and personal details gathered during consultations are confidential and stored in line with GDPR legislation. None of your information is shared without your permission. I display an NHS QR code poster, so you have the option to check in via your NHS Covid App on your phone if you have one.

Where possible, please only pay for therapies by debit/credit card via my card reader with its contactless option.

Thank you for your ongoing understanding and cooperation.