COVID-19 POLICY

Covid 19 Workplace Policy

Infection Prevention & Control Policy (Last Updated 23 February 2026)

This policy has been produced in accordance with CNHC, AoR and IAIM Covid-19 secure guidelines to "close contact" working. It is subject to updates when appropriate.

Although the pandemic seems a long time ago now, we are still having to manage the Covid virus. With that in mind I consider it still important to reduce the risk of infection within an enclosed, close contact healthcare setting.

Preparing To Work With New Clients

Initial and ongoing consultations are key to a mutually agreed treatment plan, so that you can get the most out of your first visit and any follow up visits. I have resumed face to face initial consultations with new clients followed immediately afterwards by your first therapy appointment. (Previously, post Covid,) I was conducting initial consultations by phone to reduce face to face contact time).

Checking Covid-19 Risk Factors Before Appointments

24 hours before every scheduled appointment, I will need to contact you to check whether you, or anyone in your family are experiencing symptoms of Covid-19. This is to clarify whether it is appropriate to go ahead with the appointment at the scheduled time. Appointments cannot proceed without this risk assessment.

Cancellation Policy

If you or anyone in your household has symptoms of cold/flu or Covid19, or have tested positive for Covid19, please cancel your appointment even at the last minute. The same rule applies to me as your Practitioner.

Otherwise a cancellation fee of 50% will apply if you do not cancel within 24 hours of your scheduled appointment for any other reason.

Face Coverings

I no longer wear a face mask whilst providing close contact therapies, unless you request that I do. Clients are no longer required to wear a face covering throughout their appointment.

Infection Control / Data Protection / Payment Arrangements

Hand sanitiser (70% alcohol content) is available for your use, as is hand washing facilities before and after your treatment.

I allow sufficient time between clients for thorough cleaning and ventilation of the therapy suite. This includes cleaning of all hard surfaces such as door handles, hand washing and toilet facilities. Towels and other soft items used are always changed between clients. For this reason, please do not arrive earlier than your scheduled appointment time and do let me know if you are running late so that I can manage clients' arrival times.

All contact and personal details gathered during consultations are confidential and stored in line with GDPR legislation. None of your information is shared without your permission.

Payment can be made in person by debit/credit card, bank transfer, or cash.

Thank you for your ongoing co-operation.